DRAFT – Euro Padel

Last updated: 26 August 2026

This club mainly sells on-site services, including courts, coaching, memberships, and café services, rather than shipped goods.

This page should be used as the “Booking & Cancellation Policy” at launch. The goods section can be expanded when the Pro Shop starts delivering.

A. Court and Session Bookings

• Bookings are confirmed only when paid, or when a valid membership credit is applied.
• You will receive confirmation by SMS, email, or app.
• Standard slot length and prices will be shown at checkout.
• Please arrive 10 minutes early.
• Late arrival does not extend the booking slot.
• Courts remain under Club control.
• We may re-assign you to another equivalent court when necessary.

B. Cancellation / No-Show

• Cancel 12 hours or more before the start: Full credit or refund to the original payment method, minus any applicable gateway fee.
• Cancel less than 12 hours before the start: 100% of the booking value will be charged.
• No-show: 100% of the booking value will be charged.
• If the Club cancels due to maintenance, an unsafe court, club closure, or similar circumstances: You will receive a full refund or the option to rebook free of charge.

C. Memberships and Packs

• Memberships and packs are sold according to the pack description shown at the time of purchase.
• They are not automatically refundable once started, except where required by UAE consumer law or agreed by us in writing.
• For freeze requests, please contact us.
• Membership freezes are not guaranteed under the first version of the rules.

D. Coaching

• Private and group lessons follow the same 12-hour cancellation rule unless the applicable coach pack states otherwise.
• If a coach is unavailable due to illness, we will offer another coach or arrange a new date.

E. Café

• Food and drinks are sold at the counter.
• No delivery is available at launch.
• Allergen information is available on request.
• We cannot guarantee an allergen-free environment.

F. Retail / Delivery

This section applies only when the Pro Shop begins shipping goods.

• In-club collection is the default option.
• If we later offer delivery within the UAE, the delivery time, fee, and service area will be shown at checkout.
• Risk in goods passes to the customer upon collection or delivery to the address provided.
• Change-of-mind returns for unused and tagged items may be accepted within 7 days, subject to applicable UAE consumer rules.
• Used grips, overgrips, and underwear/socks cannot be returned.
• For damaged-in-transit claims, provide a photo and your order number within 48 hours of delivery.

G. Contact

For bookings and policy questions, please contact:

Email: Borsboom.dubai@gmail.com
Phone: +971 52 539 2908

Euro Padel – QPADEL SPORTS & RECREATIONAL CLUB L.L.C.
Address: DIP 1, Plot 598-389, Dubai, UAE