{"id":1135,"date":"2026-09-17T05:41:48","date_gmt":"2026-09-17T05:41:48","guid":{"rendered":"https:\/\/royalinternationalimpex.com\/?page_id=1135"},"modified":"2026-09-18T15:04:46","modified_gmt":"2026-09-18T15:04:46","slug":"booking-cancellation-policy","status":"publish","type":"page","link":"https:\/\/royalinternationalimpex.com\/index.php\/booking-cancellation-policy\/","title":{"rendered":"Booking &amp; Cancellation Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1135\" class=\"elementor elementor-1135\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe1402d e-flex e-con-boxed e-con e-parent\" data-id=\"fe1402d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d77e984 elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"d77e984\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/royalinternationalimpex.com\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Home<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-double-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34zm192-34l-136-136c-9.4-9.4-24.6-9.4-33.9 0l-22.6 22.6c-9.4 9.4-9.4 24.6 0 33.9l96.4 96.4-96.4 96.4c-9.4 9.4-9.4 24.6 0 33.9l22.6 22.6c9.4 9.4 24.6 9.4 33.9 0l136-136c9.4-9.2 9.4-24.4 0-33.8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Booking &amp; Cancellation Policy<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ac245b elementor-widget elementor-widget-heading\" data-id=\"6ac245b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Booking &amp; Cancellation Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aeb8a03 e-flex e-con-boxed e-con e-parent\" data-id=\"aeb8a03\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be98ae0 elementor-widget elementor-widget-heading\" data-id=\"be98ae0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Booking &amp; Cancellation Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7131fc3 elementor-widget elementor-widget-text-editor\" data-id=\"7131fc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"qMYqUG_convSearchResultHighlightRoot\"><div class=\"\" data-turn-id-container=\"request-WEB:d97d2728-e20d-4315-82f7-4a9aa6dc0840-13\" data-is-intersecting=\"true\"><section class=\"text-token-text-primary w-full focus:outline-none has-data-writing-block:pointer-events-none [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" data-turn-id=\"request-WEB:d97d2728-e20d-4315-82f7-4a9aa6dc0840-13\" data-turn-id-container=\"request-WEB:d97d2728-e20d-4315-82f7-4a9aa6dc0840-13\" data-testid=\"conversation-turn-2\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-8 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm\/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg\/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" data-conversation-screenshot-content=\"\"><div class=\"flex max-w-full flex-col gap-4 grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1\" dir=\"auto\" tabindex=\"0\" data-message-author-role=\"assistant\" data-message-id=\"f23e3b0f-3ff5-4d90-b021-53ee0f24a9ed\" data-message-model-slug=\"gpt-5-6-mini\" data-turn-start-message=\"true\"><div class=\"flex w-full flex-col gap-1 empty:hidden\"><div class=\"LR5Y_W_content markdown prose dark:prose-invert wrap-break-word w-full dark markdown-new-styling\"><p class=\"\" dir=\"auto\" data-start=\"189\" data-end=\"211\"><strong data-start=\"189\" data-end=\"211\">DRAFT \u2013 Euro Padel<\/strong><\/p><p dir=\"auto\" data-start=\"213\" data-end=\"245\"><strong data-start=\"213\" data-end=\"245\">Last updated: 26 August 2026<\/strong><\/p><p dir=\"auto\" data-start=\"247\" data-end=\"374\">This club mainly sells on-site services, including courts, coaching, memberships, and caf\u00e9 services, rather than shipped goods.<\/p><p dir=\"auto\" data-start=\"376\" data-end=\"525\">This page should be used as the <strong data-start=\"408\" data-end=\"443\">\u201cBooking &amp; Cancellation Policy\u201d<\/strong> at launch. The goods section can be expanded when the Pro Shop starts delivering.<\/p><p dir=\"auto\" data-start=\"527\" data-end=\"560\"><strong data-start=\"527\" data-end=\"560\">A. Court and Session Bookings<\/strong><\/p><ul data-start=\"562\" data-end=\"950\"><li data-section-id=\"12nqr4n\" data-start=\"562\" data-end=\"648\">Bookings are confirmed only when paid, or when a valid membership credit is applied.<\/li><li data-section-id=\"jhwdbt\" data-start=\"649\" data-end=\"703\">You will receive confirmation by SMS, email, or app.<\/li><li data-section-id=\"1mcdy7t\" data-start=\"704\" data-end=\"764\">Standard slot length and prices will be shown at checkout.<\/li><li data-section-id=\"7b1uvg\" data-start=\"765\" data-end=\"798\">Please arrive 10 minutes early.<\/li><li data-section-id=\"187fstv\" data-start=\"799\" data-end=\"847\">Late arrival does not extend the booking slot.<\/li><li data-section-id=\"1qepk3l\" data-start=\"848\" data-end=\"883\">Courts remain under Club control.<\/li><li data-section-id=\"4bbwvd\" data-start=\"884\" data-end=\"950\">We may re-assign you to another equivalent court when necessary.<\/li><\/ul><p dir=\"auto\" data-start=\"952\" data-end=\"981\"><strong data-start=\"952\" data-end=\"981\">B. Cancellation \/ No-Show<\/strong><\/p><ul data-start=\"983\" data-end=\"1443\"><li data-section-id=\"1vxoeok\" data-start=\"983\" data-end=\"1118\"><strong data-start=\"985\" data-end=\"1030\">Cancel 12 hours or more before the start:<\/strong> Full credit or refund to the original payment method, minus any applicable gateway fee.<\/li><li data-section-id=\"1mobxap\" data-start=\"1119\" data-end=\"1211\"><strong data-start=\"1121\" data-end=\"1168\">Cancel less than 12 hours before the start:<\/strong> 100% of the booking value will be charged.<\/li><li data-section-id=\"3cth82\" data-start=\"1212\" data-end=\"1269\"><strong data-start=\"1214\" data-end=\"1226\">No-show:<\/strong> 100% of the booking value will be charged.<\/li><li data-section-id=\"rat65j\" data-start=\"1270\" data-end=\"1443\"><strong data-start=\"1272\" data-end=\"1295\">If the Club cancels<\/strong> due to maintenance, an unsafe court, club closure, or similar circumstances: You will receive a full refund or the option to rebook free of charge.<\/li><\/ul><p dir=\"auto\" data-start=\"1445\" data-end=\"1473\"><strong data-start=\"1445\" data-end=\"1473\">C. Memberships and Packs<\/strong><\/p><ul data-start=\"1475\" data-end=\"1816\"><li data-section-id=\"eb2wdz\" data-start=\"1475\" data-end=\"1572\">Memberships and packs are sold according to the pack description shown at the time of purchase.<\/li><li data-section-id=\"118xy7o\" data-start=\"1573\" data-end=\"1696\">They are not automatically refundable once started, except where required by UAE consumer law or agreed by us in writing.<\/li><li data-section-id=\"m1i1f4\" data-start=\"1697\" data-end=\"1738\">For freeze requests, please contact us.<\/li><li data-section-id=\"10owj65\" data-start=\"1739\" data-end=\"1816\">Membership freezes are not guaranteed under the first version of the rules.<\/li><\/ul><p dir=\"auto\" data-start=\"1818\" data-end=\"1833\"><strong data-start=\"1818\" data-end=\"1833\">D. Coaching<\/strong><\/p><ul data-start=\"1835\" data-end=\"2050\"><li data-section-id=\"4v6ne8\" data-start=\"1835\" data-end=\"1955\">Private and group lessons follow the same 12-hour cancellation rule unless the applicable coach pack states otherwise.<\/li><li data-section-id=\"6j22k6\" data-start=\"1956\" data-end=\"2050\">If a coach is unavailable due to illness, we will offer another coach or arrange a new date.<\/li><\/ul><p dir=\"auto\" data-start=\"2052\" data-end=\"2063\"><strong data-start=\"2052\" data-end=\"2063\">E. Caf\u00e9<\/strong><\/p><ul data-start=\"2065\" data-end=\"2245\"><li data-section-id=\"hcqtb0\" data-start=\"2065\" data-end=\"2107\">Food and drinks are sold at the counter.<\/li><li data-section-id=\"mpdkcw\" data-start=\"2108\" data-end=\"2145\">No delivery is available at launch.<\/li><li data-section-id=\"wk4nab\" data-start=\"2146\" data-end=\"2193\">Allergen information is available on request.<\/li><li data-section-id=\"1fn92oe\" data-start=\"2194\" data-end=\"2245\">We cannot guarantee an allergen-free environment.<\/li><\/ul><p dir=\"auto\" data-start=\"2247\" data-end=\"2271\"><strong data-start=\"2247\" data-end=\"2271\">F. Retail \/ Delivery<\/strong><\/p><p dir=\"auto\" data-start=\"2273\" data-end=\"2339\">This section applies only when the Pro Shop begins shipping goods.<\/p><ul data-start=\"2341\" data-end=\"2880\"><li data-section-id=\"as7tjd\" data-start=\"2341\" data-end=\"2384\">In-club collection is the default option.<\/li><li data-section-id=\"wzc79q\" data-start=\"2385\" data-end=\"2497\">If we later offer delivery within the UAE, the delivery time, fee, and service area will be shown at checkout.<\/li><li data-section-id=\"1l8onj7\" data-start=\"2498\" data-end=\"2589\">Risk in goods passes to the customer upon collection or delivery to the address provided.<\/li><li data-section-id=\"1qnm90a\" data-start=\"2590\" data-end=\"2715\">Change-of-mind returns for unused and tagged items may be accepted within 7 days, subject to applicable UAE consumer rules.<\/li><li data-section-id=\"1devtcg\" data-start=\"2716\" data-end=\"2780\">Used grips, overgrips, and underwear\/socks cannot be returned.<\/li><li data-section-id=\"czdowx\" data-start=\"2781\" data-end=\"2880\">For damaged-in-transit claims, provide a photo and your order number within 48 hours of delivery.<\/li><\/ul><p dir=\"auto\" data-start=\"2882\" data-end=\"2896\"><strong data-start=\"2882\" data-end=\"2896\">G. Contact<\/strong><\/p><p dir=\"auto\" data-start=\"2898\" data-end=\"2948\">For bookings and policy questions, please contact:<\/p><p dir=\"auto\" data-start=\"2950\" data-end=\"3015\"><strong data-start=\"2950\" data-end=\"2960\">Email:<\/strong> <a class=\"decorated-link\" href=\"mailto:Borsboom.dubai@gmail.com\" rel=\"noopener\" data-start=\"2961\" data-end=\"2985\">Borsboom.dubai@gmail.com<\/a><br data-start=\"2985\" data-end=\"2988\" \/><strong data-start=\"2988\" data-end=\"2998\">Phone:<\/strong> +971 52 539 2908<\/p><p dir=\"auto\" data-start=\"3017\" data-end=\"3121\" data-is-last-node=\"\" data-is-only-node=\"\"><strong data-start=\"3017\" data-end=\"3074\">Euro Padel \u2013 QPADEL SPORTS &amp; RECREATIONAL CLUB L.L.C.<\/strong><br data-start=\"3074\" data-end=\"3077\" \/><strong data-start=\"3077\" data-end=\"3089\">Address:<\/strong> DIP 1, Plot 598-389, Dubai, UAE<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home Booking &amp; Cancellation Policy Booking &amp; Cancellation Policy Booking &amp; Cancellation Policy DRAFT \u2013 Euro Padel Last updated: 26 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1135","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/royalinternationalimpex.com\/index.php\/wp-json\/wp\/v2\/pages\/1135","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/royalinternationalimpex.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/royalinternationalimpex.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/royalinternationalimpex.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/royalinternationalimpex.com\/index.php\/wp-json\/wp\/v2\/comments?post=1135"}],"version-history":[{"count":14,"href":"https:\/\/royalinternationalimpex.com\/index.php\/wp-json\/wp\/v2\/pages\/1135\/revisions"}],"predecessor-version":[{"id":1455,"href":"https:\/\/royalinternationalimpex.com\/index.php\/wp-json\/wp\/v2\/pages\/1135\/revisions\/1455"}],"wp:attachment":[{"href":"https:\/\/royalinternationalimpex.com\/index.php\/wp-json\/wp\/v2\/media?parent=1135"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}